Tenant services

Maintenance & Repair Request

We welcome tenant concerns and want every Atiilu-managed home to remain safe, healthy and comfortable. Please tell us about issues early - even when they seem small - so they can be reviewed before they become larger problems.

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Atiilu Tenant Handbook

Review our friendly guide to caring for your home, winter absences, heating, water and sewage systems, maintenance reporting and emergency procedures.

Open Tenant Handbook

Urgent heat, water or safety issue?

Anything involving loss of heat, loss of water, an active leak, flooding or an immediate safety concern is urgent. Call our 24-hour number instead of relying only on this form.

Call 867-222-1343

Who is submitting the request?

Your name *Email address *Telephone numberYou are submitting this request asOrganization or company, if applicablePreferred contact method

Where is the property?

Atiilu Managed PropertyCommunityCivic addressUnit, if applicablePermission to enter
I authorize Atiilu and an approved contractor or service provider to enter the home to investigate or complete the requested work. Atiilu will still try to provide reasonable notice unless the situation is urgent.Access instructions, pets, alarm or preferred timing

Tell us what is happening

Type of issueDescribe the issueUpload photos - up to 5

Photos are helpful but optional. Please do not put yourself at risk to take a photo. For heat, water, active leaks, flooding or immediate safety concerns, call 867-222-1343.

Only your name and email are mandatory. Provide as much detail as you comfortably can.