Practical guidance for comfortable, safe northern living in an Atiilu-managed property.
A small concern is usually easiest to fix when it is reported early. Please tell us about maintenance issues promptly - even when you are unsure whether they are serious.
Your home should be kept reasonably clean, safe and protected from damage. Regular attention helps prevent costly repairs and keeps the home comfortable.
Keep floors, counters, bathrooms and appliances reasonably clean and dry.
Use fixtures, doors, windows and appliances only for their intended purpose.
Keep exits, hallways, mechanical rooms, vents and heating equipment clear.
Report unusual smells, sounds, moisture, staining, pests, cracks or changes in heat and water pressure.
Between September 1 and June 30, notify Atiilu before the home will be unattended for more than 24 hours. Arrange for a responsible person to check it every day.
Atiilu manages homes with different service arrangements. Follow the guidance that applies to your home.
For piped service, report low pressure, discoloured water, slow drainage, backups, leaks or unusual sounds promptly.
Flush toilet paper only - never wipes, paper towel, grease, hygiene products or cat litter.
Never ignore a running toilet, dripping fixture or moisture around plumbing.
For trucked service, arrange sewage pumping at least every two days and use enough water for the sewage fill light to turn off after service.
Never turn the heat off, block heat registers or cover thermostats.
Keep furniture and belongings away from heaters and heating equipment.
Use bathroom and kitchen exhaust fans during and after bathing or cooking.
Wipe condensation from windows and report persistent frost, dampness or mould-like growth.
Keep exterior vents clear only when it is safe - do not climb or take risks.
Small routines around plumbing, ventilation and appliances help prevent moisture problems and avoidable repairs.
Never pour grease, oil or food scraps down a sink.
Use range hoods and exhaust fans; keep filters reasonably clean.
Clean the dryer lint screen after every load and report burning smells or long drying times.
Never use an oven or stovetop to heat the home.
Report loose toilets, damaged caulking, slow drains, leaking faucets and appliance leaks early.
Follow the manufacturer instructions for supplied appliances.
Protect everyone in the home by keeping alarms and exits ready and treating immediate danger seriously.
Never disable, cover or remove smoke or carbon monoxide alarms.
Report chirping, damaged or missing alarms promptly.
Keep combustible items away from heaters, stoves and electrical equipment.
Never leave cooking unattended; store flammable products safely.
Keep exits accessible and know how to leave the home safely.
The fastest, most organized way to submit a non-urgent request is through Tenant Services.
Select the maintenance request form.
Include your name, email, civic address and a useful description. Photos are optional but helpful.
You will receive a reference number and an emailed copy of the request.
Atiilu will email when the case becomes assigned or completed.
We would rather receive a minor report than learn about a problem after avoidable damage has occurred.
Use the permission-to-enter checkbox when you are comfortable authorizing access.
Tell us about pets, alarms, locked areas and special access instructions.
Atiilu will try to give reasonable notice except when urgent access is needed to protect people or property.
Keep the work area accessible, secure valuables and do not attempt dangerous or unapproved repairs.
Make reasonable efforts to keep appointments. Missed access can delay work and may result in costs where allowed by the lease or law.
Use approved garbage and recycling arrangements and keep waste secured.
Do not allow garbage, food or pet waste to accumulate inside or outside.
Report insects, rodents and other pests early.
Keep steps, decks and entrances reasonably clear of belongings.
Do not alter, attach to or paint the property without written authorization.
Avoid excessive noise and use shared areas respectfully.
Save this page on your phone or download the print edition to keep these essentials close.
Download handbookURGENTHeat, water, active leak, flooding, electrical hazard or immediate safety issue867-222-1343
NON-URGENTSubmit online or email maintenanceatiilu.com/tenant-services/
WINTER ABSENCETell Atiilu when away over 24 hours from September 1 to June 30Arrange daily checks
TRUCKED SERVICEArrange sewage service at least every two daysConfirm the fill light turns off
Atiilu appreciates tenants who report concerns promptly and work with us during inspections and repairs.
